Purpose: Facilitates the development of Computer Telephony Integration (CTI) applications that interact with Avaya Communication Manager through the Avaya AES server.
API Supported: TSAPI (Telephony Service Application Programming Interface).
Version: Release 8.1.3.
Operating System (SDK Environment): Designed for 64-bit Linux development environments.
Key Functionality: Enables programmatic control and monitoring of telephony events, call processing (e.g., make call, transfer, conference, hold), and agent state management.
Components Included: Typically comprises necessary libraries (e.g., .so files), header files, API documentation, and sample code to assist developers.
System Prerequisites: Requires connectivity to an Avaya AES 8.1.3 server and an underlying Avaya Communication Manager system for application deployment and operation.