Onsite Response Time: 4-hour target for an Extreme Networks certified technician to arrive at your site (after remote diagnosis is complete and an onsite visit is deemed necessary).
Technical Support Access: 24x7 phone, web, and email access to Extreme Networks' Global Technical Assistance Center (GTAC).
Parts Replacement: Included, with replacement parts delivered and installed by the onsite technician.
Software Support: Access to software updates, patches, and major version upgrades for the Extreme Networks AP3000-IL product.
Product Coverage: Specifically designed for the Extreme Networks AP3000-IL Access Point.