This course is designed to provide a foundational understanding of Configuration Management Database (CMDB) principles and practices.
It covers key concepts such as configuration items (CIs), relationships between CIs, and the importance of a robust CMDB for IT Service Management (ITSM).
Participants will learn about the lifecycle of CIs and how to populate and maintain the CMDB effectively.
The course also touches upon the benefits of a well-managed CMDB, including improved incident resolution, change management, and asset management.
Target audience: IT professionals involved in IT Service Management, including CMDB administrators, service desk analysts, change managers, and asset managers.
Product Details
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Global Knowledge
821269G
New
0 lbs
0 X 0 X 0
Aug 01, 2026
Dec 30, 2025
Product Identifiers:
Brand: Global Knowledge •
Part #: 821269G • Category: Servers & Development