Service Type: Enterprise Business Critical Support Services
Part Number: 780-C4V44Z+P2CMI48
Response Time Objective: 4-hour target for mission-critical issues (MA = Mission-Critical Assurance)
Availability: 24 hours a day, 7 days a week, 365 days a year
Coverage: Technical support for eligible NVIDIA enterprise hardware and software products
Support Channels: Access to NVIDIA support engineers via web portal and phone
Included Services: Priority incident handling, diagnostic assistance, software updates, patches, bug fixes, and access to NVIDIA's online knowledge base
Escalation: Defined escalation procedures for critical issues
Service Duration: Typically for a specified term (e.g., 1-year, multi-year)