This is a 3-year support contract for LENOVO hardware, specifically part number 5WS7C06622. It offers comprehensive support for Small and Medium-sized Enterprises (SME), including Technical Account Management (TAM) and Enhanced Technical Support (EM).
The service guarantees 24x7 availability with a rapid 4-hour response time for any issues, ensuring minimal downtime and maximum productivity.
| Product | LENOVO |
|---|---|
| Part Number | 5WS7C06622 |
| Service Duration | 3 Years |
| Service Level | PESS (SME, TAM+EM) |
| Availability | 24x7 |
| Response Time | 4 Hours |