This is a 3-year, 24x7x4 hour Premium Enhanced Service Level (ESSL) support contract for the Lenovo part number 5WS7B93459. It provides rapid response and resolution times to minimize downtime and ensure the continuous operation of your Lenovo hardware.
The 24x7x4 designation signifies that support is available around the clock, with a guaranteed response time of 4 hours for critical issues.
5WS7B93459 - Lenovo PRE ESSL 3Y 24X7X4 76TBPACK