This is a 5-year Extended Service Level (ESSL) contract for LENOVO products, specifically designed for the 76TBPACK model. It offers comprehensive 24x7x4 hour on-site support, ensuring rapid response and resolution for any hardware issues that may arise.
The service level guarantees a 4-hour response time for critical issues, with technicians available around the clock, seven days a week, for the entire 5-year duration of the contract.
5WS7B91639 - Lenovo ESSL 5Y 24X7X4 76TBPACK