The Lenovo 3Y Onsite Upgrade from 3Y Courier/Carry-In service agreement provides an enhancement to standard warranty coverage for select ThinkPad models. This offering extends the repair service for parts and labor to three years, transitioning from a courier/carry-in model to on-site support. It is designed for businesses and IT departments requiring minimal downtime for critical hardware, as it includes a Next Business Day (NBD) response time for on-site repairs. This upgrade addresses the operational challenge of sending devices off-site for service, allowing technicians to perform repairs at the user's location. The service is compatible with various ThinkPad P series, X1 series, and ThinkPad Yoga models, including the P1, P50, X1 Carbon, and X1 Extreme. The part number for this specific service upgrade is 5WS0E97271, ensuring the correct level of support is procured for compatible devices.
This service agreement upgrades from a 3-year courier/carry-in service to a 3-year on-site repair service, providing a more convenient support option.
The response time for on-site repairs included with this extended service agreement is Next Business Day (NBD).
This service is compatible with specific ThinkPad models, including the ThinkPad P1, P40 Yoga, P50, P50s, P51, P51s, P52, P52s, P70, P71, P72, X1 Carbon, X1 Extreme, X1 Tablet, X1 Yoga, X380 Yoga, ThinkPad Yoga 20C0, 20CD, ThinkPad Yoga 12, 14, 15, 260, 370, and 460.
The extended service agreement covers parts and labor for repairs for a duration of three years, with the added benefit of on-site service.
5WS0E97271 - Lenovo 3Y ONSITE UPGRADE FROM 3Y COURIER/CARRY-IN