| Service Type | Upgrade to Lenovo Premier Support |
|---|---|
| Coverage Duration | 3 Years of Premier Support |
| Support Level | Advanced technical support from dedicated Premier Support engineers |
| Support Availability | 24x7 direct phone access to Premier Support technicians (region dependent) |
| Case Management | Single point of contact for end-to-end case management |
| Response Time | Prioritized service with faster initial response and resolution |
| Prerequisite | Requires existing Lenovo hardware warranty (e.g., 3-year Onsite Service) |