| Product | Avaya |
|---|---|
| Part Number | 355796J |
| Service Description | SA ESS+UA C/D ONS 24X7 MIC SP RA63 3YMO |
| Service Type | Essential+Unified Access (ESS+UA) |
| Coverage | Continuous (C/D) Onsite (ONS) |
| Support Level | 24x7 |
| Maintenance Information | MIC (Maintenance & Installation Contract) |
| Software/Firmware Included | SP (Software/Firmware Protection) |
| Response/Resolution Level | RA63 (Rapid Action 63 - specific SLA metric) |
| Duration | 3 Years (3YMO) |