Service Type: Avaya Essential Support Service (ESS) with Unified Access (UA)
Product Covered: Avaya IP Office System (categorized as C190 for this service agreement)
Support Coverage: Call/Device On-Site Support
Service Hours: 8 hours a day, 5 days a week (8x5)
Agreement Duration: 3 Years
Billing Cycle: Monthly
Key Features (Typical for ESS): Includes software updates and upgrades, remote technical assistance, access to Avaya's self-service portal, and on-site hardware support for covered components.