| Service Type | Avaya Preferred Support Agreement (SA PREF) |
|---|---|
| Covered Product | Avaya Proactive Outreach Manager (APOM) |
| APOM Version | Release 4 (R4) |
| Functionality Focus | Outbound Voice Channels (OUTBND PT VC) |
| Service Duration | 1 Year (1YPP - likely 1 Year Post-Paid or 1 Year Protection Plan) |
| Specifics | C/D (Coverage/Details or specific tier details under Preferred Support) |