| Product | Avaya |
|---|---|
| Part Number | 349396J |
| Description | SA PREF+UA C/D ONS 8X5 IX CAM TC220 5YPP |
| Service Type | SA PREF+UA C/D (presumably Service Agreement Preferred + Unified Communications / Collaboration) |
| Support Hours | 8X5 (8 Hours a Day, 5 Days a Week) |
| Incident Management | IX CAM (likely Incident Exchange Call Management or similar) |
| Term | TC220 (likely contract term, e.g., 220 months, or a specific product code) |
| Period | 5YPP (5 Year Premium Protection or similar extended warranty/support) |