Veritas Essential Support Services offers comprehensive technical support for Veritas NetBackup Server. This on-premise license is designed for government (GOV) entities and provides dedicated assistance for one server.
With Tier 1 support, you receive phone consulting available 24x7 for a period of four years. The service guarantees a response time of 30 minutes for critical issues.
Veritas 13348-M3-26 Essential Support Services