General Information Brand Name: Fluke Networks Manufacturer: Fluke Networks Manufacturer Part Number: GLD3-NPMSUITE-5K Manufacturer Website Address: http://www.flukenetworks.com Marketing Information: Fluke Networks' Gold Support is the comprehensive support and maintenance program that offers expanded coverage for Fluke Networks' products and accessories. It provides a premium level of support to minimize business downtime and ensure a high return on your investment.
Gold Support members enjoy the following privileges: Software and firmware upgrades---Your product will never be out of date. You'll receive access to all software upgrades via "My Account", giving you the latest functionality, improving technical efficiency and troubleshooting. Upgrades also include Management Information Base (MIB) library updates for applicable products. Unlimited 24x7 technical support---Extend the expertise of your staff. Gold support includes priority access to our world class Technical Assistance Center (TAC) via members-only phone numbers. Our centers in Eindhoven (NL) and Seattle, WA (USA) employ a full staff of highly trained technical experts that are on call, including weekends and through the night when most network changes are implemented, to answer complex troubleshooting questions. Unlimited access to Fluke Networks Knowledge Base---You'll have an open door to valuable proprietary information we've gathered from helping customers over the years. It also includes helpful technical articles written by our experts. Members-Only promotions---Your membership qualifies you for "Members Only" promotions and programs. This includes product discounts, access to reconditioned equipment at special prices and other incredible values. Training opportunities---As a Gold Support Member, you have access to our growing library of online training materials, including on-demand training videos and webcasts via MyAccount at www.flukenetworks.com/myaccount<http://www.flukenetworks.com/myaccount Product Type: Service Service Name: Gold Support - Extended Service Service Information Product Supported: Fluke Networks NPMSUITE With 5K Flows/Sec Capacity Provided Support: Firmware Upgrade Knowledge Base Access Parts Replacement Phone Support Repair Software Upgrade Training Service Characteristic: Parts & Labor Service Description: 24x7 Service Duration: 3 Year Service Main Type: Maintenance Service Sub Type: Electronic and Physical